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PAYMENT POLICY:


Thank you for your purchase in our candle shop. This Payment Policy outlines the terms and conditions governing all transactions on our website. By making a purchase on our website, you agree to comply with and be bound by this policy.
Payment Methods Accepted

At DODI, we offer a variety of convenient payment options to ensure a seamless shopping experience for our valued customers. We accept the following payment methods:

  • American Express (AMEX)

  • Apple Pay

  • Google Pay

  • Mastercard

  • PayPal

  • Shop Pay

  • Union Pay

  • Visa

Payment Processing
2.1. Payment Authorization
When you place an order on www.dodi-candleshop.com, the payment method you choose will be authorized for the total order amount. This is done to ensure that the funds are available for your purchase.

2.2. Order Confirmation
After successful payment authorization, you will receive an order confirmation email to the email address provided during the checkout process. Please review this confirmation email to ensure that all order details are accurate. If you do not receive an order confirmation email, please check your spam or junk folder, and if necessary, contact our customer support at sales.pgaus@outlook.com for assistance.

Payment Security
We take the security of your payment information seriously. www.dodi-candleshop.com is a secure e-commerce platform, and we employ industry-standard encryption protocols to safeguard your payment details during transmission.

Billing Information
4.1. Accurate Billing Information
Please ensure that the billing information provided during the checkout process is accurate and up-to-date. Inaccurate billing information may result in payment processing delays or order cancellations.

4.2. Changing Billing Information
If you need to update your billing information after placing an order, please contact our customer support as soon as possible at sales.pgaus@outlook.com .We will make every effort to assist you with the necessary changes.

Payment Confirmation
Upon successful completion of your payment, you will receive a payment confirmation email. This email will serve as proof of your payment for your records.

Currency
All transactions on www.dodi-candleshop.com are conducted in Australian Dollars (AUD).

Payment Disputes and Refunds
For information regarding payment disputes and our refund policy, please refer to our "Refund Policy" located on our website.

Contact Information
If you have any questions, concerns, or require further assistance regarding our payment policy, please do not hesitate to contact us at:

Email: sales.pgaus@outlook.com

We are here to provide you with excellent customer service and ensure your shopping experience at www.dodi-candleshop.com is as enjoyable as possible.

Thank you for choosing DODI !

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SHIPPING POLICY:

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 We are dedicated to providing you with the best possible shopping experience. Please read our shipping policy carefully to understand how we handle the shipment of your orders.

Shipping Carrier and Tracking: We use Sendle as our primary shipping carrier to deliver your orders. You can track your package using the following link: Sendle Tracking.

For international shipments we ship via Australia Post.

Order Processing:

  • Order Handling Time: We strive to process and dispatch your order within 1-5 business days (Monday through Friday). Please note that order processing may take longer during peak seasons or special promotions.

Transit Time:

  • Delivery Time: After your order is processed, the transit time typically ranges from 2 to 5 business days for deliveries within Australia. Please be aware that deliveries may experience delays during holidays or peak seasons.

Holidays and Delays:

  • During holidays or special occasions, delivery times may be extended due to increased shipping volumes or carrier holiday schedules. We apologize for any inconvenience this may cause and appreciate your patience.

Contact Information:

  • Customer Support Email: If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to us at sales.pgaus@outlook.com

At DODI, we are committed to providing high-quality products and a smooth shopping experience. We hope this shipping policy answers your questions and ensures that you have a clear understanding of how your orders are processed and delivered. If you have any further inquiries or need assistance, please do not hesitate to contact us.

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RETURN AND REFUND POLICY:

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We value your satisfaction with our products and services. Please read this Return and Refund Policy carefully before making a purchase. If you have any questions or concerns, please contact us at sales.pgaus@outlook.com 

Returns

We understand that occasionally, you may need to return a product. We offer a 10-day return policy from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to sales.pgaus@outlook.com with your order number and a brief description of the reason for your return. We will provide you with a Return Authorization (RA) number.

  2. Pack Your Item: Safely package the item(s) you wish to return, including all original packaging and any accessories or documentation that came with it.

  3. Attach the RA Number: Clearly write the provided RA number on the outside of the package. This step is essential to expedite the processing of your return.

  4. Use Australia Post: Visit the Australia Post website at https://auspost.com.au/ to create a return shipping label and schedule a pickup or drop off your package at a local Australia Post office.

  5. Tracking Your Return: You can track your return package using the tracking number provided by Australia Post at Track an item.

Return Address

Please ship your item to the following address:

Dodi's candle shop

PO BOX 29 Roberts street, Lightsview, SA 5085

**We do not make refunds or exchanges for shipments abroad, we are sorry in advance.

Refunds

Upon receiving your returned item and verifying its condition, we will process your refund. Please allow up to 15  business days for your refund to be reflected in your original payment method.

Lost or Damaged Returns

We are not responsible for items lost or damaged during the return shipping process. It is your responsibility to ensure that the return package is appropriately secured and that you use a trackable shipping method such as Australia Post.

Free Return Shipping

Return shipping for eligible returns is free of charge when using Australia Post as specified in this policy.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us:

Dodi Pty Ltd Email: sales.pgaus@outlook.com 

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PRIVACY POLICY:

 

We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information when you visit our Website.

By accessing or using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our Website.

  1. Information We Collect

We may collect the following types of information from you when you use our Website:

  • Personal Information: We may collect personal information, such as your name, email address, shipping and billing address, phone number, and payment information, when you make a purchase or create an account.

  • Order Information: When you place an order on our Website, we collect information related to your purchase, including the products you buy and order history.

  • Device and Usage Information: We automatically collect information about your device and how you use our Website, including your IP address, browser type, pages you visit, and the date and time of your visit.

  • Communication Information: If you contact us via email or other communication channels, we may retain a record of that communication.

  • Cookies: We use cookies and similar tracking technologies to collect information about your browsing activity and preferences. You can manage your cookie preferences by adjusting your browser settings.

  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our products and services.

  • To process and fulfill your orders.

  • To communicate with you about your orders, account, and inquiries.

  • To send you marketing communications and promotional offers, where you have opted in.

  • To monitor and analyze the usage of our Website and enhance its functionality.

  • To comply with legal obligations and protect our rights and the rights of others.

  1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • With service providers who help us operate the Website, process payments, and deliver products.

  • With legal authorities, when required by law or to protect our rights, safety, or the rights and safety of others.

  • In connection with a merger, acquisition, or sale of all or a portion of our business, in which case your information may be transferred to the acquiring entity.

  1. Security of Your Information

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  1. Your Choices

    • You may update your account information by logging into your account settings.

    • You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at   sales.pgaus@outlook.com

    • You can manage cookies through your browser settings.

  2. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the beginning of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email:  sales.pgaus@outlook.com

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Thank you for trusting DODI . We value your privacy and are committed to safeguarding your personal information.

TERMS OF SERVICE:

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Welcome to dodi-candleshop.com . By accessing or using our Website, you agree to comply with and be bound by the following Terms of Service (the "Terms"). If you do not agree with these Terms, please do not use our Website.

  1. Acceptance of Terms

By using our Website, you affirm that you are at least 18 years old or have obtained the necessary consent from a parent or legal guardian. You also agree to these Terms and any additional terms and conditions that may apply to specific features or services provided by the Website.

  1. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found at Privacy Policy . Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

  1. Use of the Website

    a. Account Registration: You may be required to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

    b. Prohibited Activities: You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:

    • Violating any applicable laws or regulations.

    • Infringing upon the rights of others.

    • Uploading or transmitting viruses or malicious code.

    • Engaging in any activity that disrupts or interferes with the Website's functionality.

    c. Content Submission: If you submit content (such as reviews or comments) to the Website, you grant Dodi  a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.

    d. Third-Party Links: The Website may contain links to third-party websites or services that are not owned or controlled by DODI. We are not responsible for the content, privacy policies, or practices of third-party websites. You access and use these websites at your own risk.

  2. Product Information and Pricing

    a. Product Descriptions: We make every effort to provide accurate product descriptions and images. However, we do not guarantee that product descriptions, pricing, or other content on the Website is accurate, complete, reliable, or error-free. If you discover any inaccuracies, please contact us at sales.pgaus@outlook.com.

    b. Pricing: Prices for products on the Website are subject to change without notice. DODI reserves the right to modify or discontinue products and services at any time.

  3. Ordering and Payment

    a. Order Acceptance: Your submission of an order constitutes an offer to purchase the products in that order. We may accept or decline your offer at our discretion. If we accept your order, we will notify you and process the payment.

    b. Payment: Payment for orders is processed through Shopify's secure payment processing system or other available payment methods. You agree to provide accurate and current payment information.

  4. Returns and Refunds

Our return and refund policy is outlined on our Returns and Refunds page [Link to Returns and Refunds Page]. Please review this page for information on our policies and procedures related to returns and refunds.

  1. Disclaimer of Warranties

The Website and its content are provided "as is" and "as available" without warranties of any kind, either express or implied. DODI disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

  1. Limitation of Liability

DODI shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Website, even if DODI  has been advised of the possibility of such damages.

  1. Indemnification

You agree to indemnify and hold DODI, its officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your use of the Website or violation of these Terms.

  1. Changes to the Terms

DODI  reserves the right to update or modify these Terms at any time. We will notify you of significant changes by posting a prominent notice on the Website. Your continued use of the Website after such modifications will constitute your acceptance of the updated Terms.

  1. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Email: sales.pgaus@outlook.com

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Thank you for using www.dodi-candleshop.com We appreciate your business and hope you enjoy your shopping experience with us.

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